Bonne Année 2012 !!!

I am a client expertise transformist, serving to massive organizations improve business results by dynamic however they contend with customers. As a part of this focus, I examine strategy, marketing, interaction style, client service, and leadership practices. i am conjointly a zealous student of business, thus this journal provides Associate in Nursing outlet for sharing insights from my in progress instructional journey. Simply put, i am addicted to recognizing rising best practices and serving to corporations master them. And, as many of us grasp, i really like to talk concerning these topics in nearly any forum. My “title” is Managing Partner of the Temkin cluster, a client expertise analysis and consulting company that helps organizations become a lot of customer-centric.